Privacy Policy

Information We Collect

Automatic Device Information

When you visit our website, we automatically gather certain technical information about your device and browsing behavior, including:

  • Web browser details and IP address.

  • Time zone and installed cookies.

  • Pages viewed and interaction patterns.

  • Referring websites and search terms.

This data is collected through:

  • Cookies: Small data files stored on your device with unique identifiers.

  • Log Files: Records of site activity including IP addresses, browser types, and timestamps.

  • Web Beacons/Pixels: Electronic tracking files that monitor browsing behaviour.

Purchase Information

When you make or attempt to make a purchase, we collect:

  • Contact details (name, email, phone number).

  • Billing and shipping addresses.

  • Payment information (credit card details, Google Pay and PayPal data).

  • Order history and transaction records.

How We Use Your Information

Order Processing

We use your purchase information to:

  • Process payments and fulfil orders.

  • Arrange shipping and delivery.

  • Send invoices, confirmations, and refund notifications.

  • Communicate about your orders.

  • Detect and prevent fraudulent transactions.

Marketing and Communication

  • Send abandoned cart recovery emails if you leave items in your basket.

  • Provide product updates and promotional offers (with your consent).

  • Generate targeted advertising based on your interests.

Site Improvement

We analyse device information to:

  • Enhance website security and prevent fraud.

  • Optimize site performance and user experience.

  • Evaluate marketing campaign effectiveness.

  • Generate usage analytics and insights.

Information Sharing

We work with trusted third-party services to operate our business:

  • Google Analytics: Provides website usage insights.

  • MailChimp: Manages our email marketing campaigns.

Each service has its own privacy policy governing how they handle your data. We may also share information when legally required to comply with regulations, court orders, or to protect our rights.

Marketing and Advertising

Email Marketing

If you subscribe to our mailing list, we collect your name and email address to send updates about new products and services. MailChimp provides detailed reporting on email performance and customer engagement.

Targeted Advertising

We use your information to display relevant advertisements across various platforms. You can opt out of targeted advertising through these links:

To unsubscribe from our email campaigns, simply click the "unsubscribe" link in any marketing email.

Your Privacy Rights

If you're located in Europe, you have the right to:

  • Access your personal information.

  • Request corrections or updates.

  • Delete your personal data.

  • Object to certain processing activities.

Please note that your information may be transferred and processed outside of Europe, including in Canada and the United States.

Browser Settings

We do not respond to "Do Not Track" signals from web browsers, so our data collection practices remain unchanged regardless of this setting.

Data Storage and Retention

We retain your order information indefinitely for business records unless you specifically request deletion. You can contact us at any time to remove your personal data from our systems.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We recommend reviewing this page regularly for any modifications.

Contact Information

For questions about this privacy policy, to exercise your rights, or to file a complaint, please email us at: enquiries@carkeyplace.co.uk