Frequently Asked Questions

Welcome to our FAQ section! We've compiled answers to the most common questions about our auto locksmith service and car key shop. If you can't find what you're looking for, please don’t hesitate to contact our friendly support team.

Where is my order?

Can't find your order? Here are the quickest ways to locate it:

  1. Check your email for dispatch and tracking notifications.

  2. Use our order tracking system with your order number.

  3. Contact our support team with your order details.

Common delivery locations to check:

  • Front door or porch area.

  • With a neighbour (driver will leave a note).

  • Local parcel depot (if delivery was attempted).

  • Behind bins or in a safe place (as per delivery instructions).

Still can't find your order? Contact us immediately and we'll trace your package with the courier. We're committed to resolving any delivery issues quickly.

Track My Order

You can easily track your order using the tracking number provided in your confirmation email. Simply:

  1. Visit our order tracking page.

  2. Enter your order number or tracking reference.

  3. Get real-time updates on your delivery status.

Need help? If you can't locate your tracking information, contact us with your order number and we'll provide an immediate update.

What are your shipping Options?

We offer convenient shipping options to get your keys to you quickly and safely:

  • Royal Mail Tracked 24®: Order before 2PM for next 24 hours.

  • Royal Mail Tracked 48®: Order before 2PM for next 48 hours.

  • Royal Mail Special Delivery Guaranteed by 1PM®: Order before 2 PM for next working day delivery guaranteed by 1PM.

All orders are shipped via tracked and insured courier services. You'll receive tracking details as soon as your order is dispatched. All orders received before 2 PM are fulfilled the same day and dispatched the day after.

What is the cut-off time for orders wanting next day delivery?

To guarantee next working day delivery:

  • Place your order before 2:00 PM (Monday-Thursday)

  • Friday orders will arrive on Tuesday.

  • Orders placed after 2:00 PM will be processed the same day and dispatched the following working day.

Bank holidays and weekends: Orders placed on weekends or bank holidays will be processed on the next working day.

Tip: For urgent orders, call us directly - we may be able to accommodate late orders on a case-by-case basis.

What is your returns policy?

We want you to be completely satisfied with your purchase. Here's our straightforward returns policy:

  • 7 days return window from date of delivery.

  • Items must be unused and in original packaging.

  • Free returns for faulty or incorrectly supplied items.

  • Customer-initiated returns: £5.50 return shipping and handling fee.

  • Please note: Programmed keys cannot be returned unless faulty or damaged.

To initiate a return, contact our support team for a returns authorisation number and prepaid shipping label. For more information, please see our returns policy: https://www.carkeyplace.co.uk/returns-policy.

Do keys come pre-programmed for my car?

This depends on your specific order and vehicle type:

  • Basic replacement keys: Usually require programming to your vehicle.

  • OEM / Aftermarket keys: Come blank and need programming and cutting.

Important: Most modern car keys require programming to work with your vehicle's immobilizer system. As such, we are able to offer key programming services to make the process seamless.

Can you program a replacement key for my car?

Absolutely! We offer comprehensive programming services for most vehicle makes and models. Our services include:

  • Remote programming for compatible keys.

  • On-site programming at your location (additional charges apply).

What we need from you:

  • Vehicle make, model, and year.

  • VIN number (for accuracy).

  • Proof of ownership.

Contact us with your vehicle details for a personalized quote and programming options.

Programming Services

On-Site Programming:

  • We come to your location.

  • Professional auto-locksmith service.

Programming typically includes:

  • Immobilizer programming.

  • Remote control functionality setup.

  • Key cutting to your vehicle's specifications.

  • Full testing to ensure everything works perfectly.

Still need help?

Our friendly customer service team is here to help with any questions not covered above.

Contact us:

We typically respond to all enquiries within 2 hours during business hours.